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如果你在事业上苦苦挣扎,到处寻找问题的根源,但却找不到, 你正在寻找的答案可能在你最意想不到的地方——在你的it部门. IT问题影响到业务的各个方面,这就是为什么越来越多的业务领导者希望管理IT服务,将IT转变为一种功能,不仅支持运营,而且推动业务增长. 

Whether you’re already outsourcing IT services, have a small internal team, or a few people “good with technology” taking care of things, 在与IT斗争的组织的故事中也有类似的主题. At the top of the list are concerned about security, IT problems that never get solved, and an inability to take advantage of new technology.  

As if that were not enough, 当IT运行不顺利时,就会产生连锁反应,产生挫败感和压力的暗流,威胁到客户和员工的满意度. 每个月都有意外的账单,你不知道你需要的东西,或者你认为已经解决的问题? 

It’s time to stop struggling and get IT rolling with managed IT services. In this article, 我们将引导您了解为什么托管IT服务是您一直在寻找的解决方案, 以及如何选择合适的供应商,使您的合作伙伴关系的结果符合您的期望.  

It’s time to stop struggling and get IT rolling with managed IT services. 在本文中,我们将引导您了解为什么托管IT服务是您一直在寻找的解决方案, 以及如何选择合适的供应商,使您的合作伙伴关系的结果符合您的期望.

Why Relying on Reactive IT Doesn’t Work

除非您有正确的IT方法,否则您无法从IT中获得想要的结果. What do we mean by approach?

您现在最有可能经历的是对响应式IT方法的依赖. That is, IT doesn’t act until there’s a trigger. 触发器可以是任何东西,从员工的支持请求到服务器崩溃. 这可能是网络攻击,也可能是突然意识到你所有的软件许可证都过期了.

Relying on reactive IT means that you have a lot of surprises. Surprises are good if it’s your birthday, but not so good when it means that operations are down for hours, days or even weeks.

即使您的系统没有出现故障,也有其他迹象表明您的IT方法正在失败.

  • You’re paying for IT support by the hour.
  • Hardware failures are common.
  • You feel like you’ve outgrown your IT company.
  • You never get around to planning ahead.
  • Your IT systems are unpredictable.
  • You’ve had a cyber-attack.

底线是,错误的IT方法意味着您最终会花费精力和资源,而这些精力和资源不会使您获得任何结果,因为 IT isn’t serving your business.

Related: Is My IT Company Understaffed?

Get a New Approach to IT with Managed IT Services

因此,如果您的IT方法不能为您的业务服务,那么您正在寻找哪种方法呢? The answer is one that is both proactive and reactive, 除非你是一家企业级公司,否则你可能不得不寻求外包来获得它,这就是托管it服务的由来.

托管IT服务是一种技术管理方法,它包括专注于创建可靠服务的主动活动和被动活动, secure technology that enables business operations and sparks innovation. 服务由经验丰富的技术专家团队提供,每月收取固定费用,为您提供运营业务所需的所有IT专业知识, including expert IT guidance to help you plan and budget for the future.

与您的托管服务提供商(MSP)共享目标是与您选择的MSP建立成功关系的关键, 它是区分真正的托管it服务公司和那些只是用这个术语来描述服务大杂烩并称之为“托管”的公司的关键.”

You can better understand this difference if you consider how an MSP is supposed to guide you along your business journey. Here’s what that looks like:

Managed IT services should enable your business goals.
They work with you to improve business operations, manage cyber risks, and help you identify ways to leverage new technology.

IT strategy creates a path for improvement.
它需要计划和积极主动的It管理,将您从今天的位置带到明天想要的位置.

Technology experience matters.
Wherever you are in your IT improvement journey, 你的员工和客户与技术的互动会产生不同,从而转化为满意度和保留率.

Are Managed IT Services Better than Internal IT?

如果在IT方面变得积极主动和具有战略意义是解决IT(和业务)困境的办法, you might be wondering if you could get the same results from internal IT. 这是一个很好的问题,我们可以通过思考从每种排列中得到什么来思考这个问题.

保留内部IT团队的一些好处是,这些人已经了解您的业务,并与您的员工建立了关系. 如果所有人都在一个办公室里,当有人需要帮助时,他们就在咫尺之遥.

On the downside, when you have an internal IT team, staff turnover can put you in an extreme IT support deficit. 除此之外,你还需要成为招聘、雇佣和培训IT人才的专家.

Additionally, a small IT team has limits to their knowledge and bandwidth, 他们可能不具备指导IT战略所需的领导素质或专业知识.

如果您能够克服所有IT人员需要一直在现场的想法, 然后,你就可以开始看到托管IT服务如何给你带来许多好处,这些好处是你无法从一个小的内部团队中获得的,比如:

  • Access to every IT specialty
  • Alignment of job roles with personalities
  • Better management of cyber risks
  • Just right capacity
  • Fast response time
  • Knowledge redundancy and documentation
  • IT guidance

Related: The Pros and Cons of Internal IT vs Managed IT Services

Do You Have to Go All or Nothing with Managed IT Services?

而全力投入托管IT服务将使IT管理完全脱离你的工作, 有时,用部分管理的it来增加内部团队是有意义的.

共同管理的安排甚至可以很好地过渡到完全管理的IT, 特别是如果你认为你的内部团队将来可能会有一些人员流动. In fact, 一些公司不仅将管理IT视为解决其IT问题的解决方案, but the best way to overcome their IT staffing challenges.

外包IT的方向在很大程度上取决于内部团队的能力, and how much of the IT burden you want them to carry. 托管IT服务通常有四种安排可供您考虑.

All-Inclusive Managed IT Services – all IT and cybersecurity management are outsourced.

Co-managed IT Services for Infrastructure – management and maintenance of your overall network is outsourced.

Co-Managed IT Services for Service Desk – Help Desk services for employees is outsourced.

Co-Managed Cybersecurity Services – Cybersecurity management and monitoring is outsourced.

相关:全包或部分托管IT服务:哪个选项是最好的?

Better Business Outcomes with Managed IT Services

Whatever arrangement you choose, 您与托管IT提供商的共同目标应该是改进您的业务的IT功能. Furthermore, 与托管的IT服务公司合作应该会带来更好的业务成果,包括增强您的竞争优势.

Think of IT like a race car. The car itself is built for high performance, but the real glory comes when a driver uses it to win the race.

构建技术以赢得竞争的方法是IT战略和虚拟首席信息官(vCIO)的指导。. When you work with a managed IT service company, 你应该有机会接触到vCIO,他会定期与你会面,了解你的业务,并将你的业务目标和挑战与技术解决方案联系起来.

When you have ongoing strategic guidance about IT you can:

  • Make confident decisions about technology investments.
  • Create high functioning IT systems that improve business operations.
  • Effectively manage cyber risks.
  • Improve employee satisfaction and retention.
  • Improve the way you deliver your products and services.

How to Choose the Right Managed IT Service Provider

When it comes to choosing a managed IT service provider, 你肯定想在你的谈话中包括关于业务成果的讨论. In fact, if the provider doesn’t talk about outcomes, but just wants to talk about their cool technology, that’s a red flag.

That doesn’t mean that you won’t talk about technology at all, 但科技话题应该围绕管理网络风险等结果展开, enabling your employees, and serving your customers better.

问一些问题,这些问题可以帮助你建立起对一起工作的期望. These are questions like:

  • What’s your approach to managed IT services?
  • Tell me about the different IT roles that are included in your staff.
  • What kind of response time can we expect?
  • What’s your approach to cybersecurity?
  • What will our ongoing relationship look like?

Related: How to Evaluate a Managed IT Services Company

了解公司的IT和澳门赌场网址大全管理方法可能是你想深入研究的最重要的领域. 记住,即使你选择包罗万象的路线,你也要扮演一个角色.

您应该准备投资于IT改进,以创建坚实的技术基础. 这实际上是您和托管IT服务提供商共同的目标. 您还应该准备好保持硬件和软件的更新. 这不仅有助于技术的平稳运行,而且是一种重要的澳门赌场网址大全策略.

Managed IT Services Costs and Contracts

按月付费并承诺对技术进行投资可能意味着您将不得不为IT分配更多资源, but it may also mean that you’re spending less. It definitely means that you’re spending wiser.

将通过IT策略过程确定和计划IT改进. You’re probably wondering what to expect for the flat fee.

托管IT服务的大致价格范围在每个用户每月75美元到250美元之间.

范围之广取决于你是走包罗万象的路线还是共同管理的路线, and exactly what’s included and not included in the monthly fee. 在评估托管IT服务合同时,需要注意以下几点.

  • Is unlimited help desk support included? How about escalated support?
  • 你会经常做什么样的主动IT管理任务?
  • Can you support all of our business applications and web apps?
  • Is data backup included in the monthly fee?
  • Is baseline cybersecurity enough?
  • Are the services of a vCIO included?

同样重要的是要了解什么不包括在你的每月固定费用. 不要指望托管IT服务提供商为任何网络改进或新硬件买单. You also need to continue to cover the cost for software, 语音通信和互联网等服务的许可和第三方费用.

提供商必须做很多事情才能启动和运行服务,所以你也应该期望获得单独的入门费用.

Onboarding with Your New Managed Service Provider

改变对有些人来说是很难的,当你在做某事时,某种程度的破坏是不可避免的 transitioning to a new managed IT service provider. 你的整体经验将取决于公司的入职流程.

平稳过渡最重要的因素是开放的沟通. 提供商将要求提供关于他们将支持的IT系统和用户的大量信息. 你需要一个联系人来帮助你收集所有的信息.

如果你已经在一家IT支持公司工作,并且你和他们的关系仍然很好, they should be able to get you what you need – if it exists. 您的网络可能没有了解It系统所需的所有正式文档. The new provider will be happy to receive whatever you can give them.

请记住,在你的过渡期间,可能会有一些问题需要立即关注,并且会产生成本. 这些问题可能与安全相关,比如不支持的硬件和软件以及其他危险的安全漏洞, 或者它们可能是使您的网络可支持所需的措施.

确保你让员工知道发生了什么,并确保他们知道如何在新服务的第一天联系支持.

The Path to Business Improvement and Innovation

As mentioned previously in this article, 战略性地使用IT是从您的技术中获得最大价值的方法, but what does that look like in practical terms?

For many companies, 第一步是应用IT最佳实践并建立适当的澳门赌场网址大全基线. Oftentimes, 最佳实践被忽略了,因为以前的IT团队没有时间去获取它们, or they didn’t know what to do. 与此同时,安全措施滞后,无法跟上新威胁的发展.

因此,您的IT路线图的第一个目标是构建坚实的技术基础. As your technology goes from noisy to quiet, 您可能会认为对托管IT服务的需求减少了,但事实远非如此. 正是因为有了管理It,你才能够使你的网络成熟,并使一切顺利运行.

Once you have that foundation laid, you’re poised to innovate. 当你以前从未成功地采用新技术或以优化业务运营的方式利用技术, 你会发现这是你可以利用技术作为竞争优势的时候.

Managed IT Services for New Orleans and Gulf Coast Businesses

Here at Bellwether, 我们与新奥尔良地区的组织合作,为他们带来托管IT服务可以提供的所有好处和优势. 我们的团队100%在美国,我们大多数人在新奥尔良地区生活和工作.

We’d like to help you explore what true managed IT services can do for your business. Get in touch to schedule a meeting.

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